These flagship actions are only part of the broad role and activities carried out by the Directorates, as summarised in the section above on Organisation.

Increase our level of customer satisfaction

Harrow Clicks! - The Council’s website is being redesigned to make it easier to find information, book services and pay bills

More contact, more service - The Council’s contact centre will increase the range of services it can deal with to provide a more comprehensive service

Affordable Child Care in one third of Harrow Schools - Initially, 18 school sites will provide affordable childcare before and after school and in school holidays. More will follow in future years

The wait for the plumber is over - Our contractor will make time-specific appointments for inspecting damage and making repairs to the interior of Council houses and flats

Hi-Tech Care - Promotion of independence through assistive technology using sensors discretely placed in people’s homes linked to a Helpline service

Work with our partners to reduce crime and the fear of crime

IT to ID Benefit cheats - New state of the art technology will be introduced to help in our efforts to reduce benefit fraud

Harrow makes clean sweep - “Weeks of Action” with our partners, notably the Police, focusing on areas with particular challenges

Spotlight on Crime and Grime - Expand monitoring of the borough’s CCTV network to 24 hours a day and create a dedicated environmental crime team to reduce fly tipping and litter

Community Pay Back - Implement the ‘Community Payback’ Scheme in partnership with the Probation Service to deal with environmental blight such as graffiti, fly-tipping and overgrown areas

The Beat goes on - Expand the Borough Beat initiative where council staff and, potentially, staff of other major local employers, are released to patrol Harrow as Special Constables in order to increase reassurance and provide a visible police presence

Improve the performance of our environmental services and promote recycling

Focus on flats - Become one of the top five London Boroughs for recycling by providing recycling for people who live in flats to help us reach our 40% target by the end of 2008

Play in the Parks - Provide new playground facilities and activities for young people and toddlers, in Roxeth Rec; Headstone Rec: and Canons Park

A new start for Wealdstone - Open Wealdstone High Street to traffic to assist local businesses and help regeneration

Promote policies that retain Harrow’s suburban character

Party for the Park - Open the refurbished Canons Park, including the restored walled garden, refurbished buildings and the opened up of historic views

Harrow’s Heritage saved - Secure the future of Bentley Priory by issuing supplementary planning guidance

Framework for the future - A vision for Harrow in terms of shaping its future planning will be crystallised

Improve care for adults and children who most need our help

Independence and Choice - Modernise our home care services for adults in need so that they have greater control and choice over the way in which services are delivered

Spreading the parenting word - Increase the number of potential adoptive parents by employing a specialist service, Coram Family Services

Helping to prevent cancer - Apply a particular focus on health in the teenage community, working with the Harrow Mayor’s programme

Abuse is a crime, Break the Silence and Report it - Enhance Safeguarding Adult Services using a multi-agency approach to protect the most vulnerable members of our community from abuse, harm or exploitation

Expand participation opportunities for Harrow’s young people

Community connections - Ensure that the Careers and Connexions services better meet the needs of our community

Four Aces - Open 4 Children’s Centres to provide a wider range of services to children and their families

Youth Achievements - Recognise young people’s achievements through the new Youth Achievement Awards

Continue improvement in schools and make education in Harrow even better

Challenged children – a focus for Harrow - Open a second pupil referral unit to provide education for disruptive children at the Teachers’ Centre

Local access to education - Open the Kenton Learning Centre providing access to the community education curriculum

Increase opportunities for participation in sports and culture

Byron rebuild begins - Sign a contract to build a new Sports & Leisure Centre to replace the existing Byron Centre

Stars for the Future - Plan to open Prince Edwards Playing Fields ‘Football Centre of Excellence’ in 2008

Sports on more doorsteps - Plan for two further new sports centres

Regenerate the town centre, improve district centres and promote new businesses

Designs for the future - Improve the town centre with new street furniture and redesigned pedestrian areas

Foundations for the arts - Begin work on the Gayton Road library and performing arts centre

Harrow furthers Further Education - Positively contribute to the successful development of Harrow College

Build on our existing strong and cohesive community

Support for Volunteers - Transform the way we support the Voluntary Sector through a radical rethink of the whole grants programme

Meeting your needs - Our new Comprehensive Equalities Scheme means we will ensure that each of our services caters for all Harrow’s communities

Community Success - Adopt a Community Development Strategy to help communities come together, decide their needs and help to ensure that they are met

Improve the way we work and provide value for money

Management costs reduced by 10% - We have reviewed the Council’s structures and have identified ways of reducing management costs by 10%.

Residents’ voice - Launch a Harrow residents’ panel to increase residents’ say

Next year’s budget shortfall covered - We will eliminate the shortfall of £6.4m identified in the budget for 2008-09